Return & Refund Policy

Last updated: January 2025

We want you to love your new juicer or blender. If something isn't right, here's how our return process works.

30-Day Return Window

You may return any unused juicer machine or blender within 30 days of delivery for a full refund, provided it is in its original condition and packaging with all accessories, manuals, and parts included.

Eligibility Requirements

• Item must be unused and free of any juice residue, food particles, or odors
• All original packaging, foam inserts, and accessories (juice cups, cleaning brushes, pulp containers) must be included
• Proof of purchase (order number or receipt) is required
• Items marked "Final Sale" during clearance promotions are not eligible for return

Damaged or Defective Items

If your juicer arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery. We will provide a prepaid return label and ship a replacement at no additional cost, or issue a full refund if you prefer.

How to Start a Return

1. Email info@vapepeace.com with your order number and reason for return
2. Our team will respond within 1 business day with return instructions and a shipping label if applicable
3. Pack the item securely in its original box to prevent damage during return shipping
4. Once we receive and inspect the returned item, your refund will be processed within 5-7 business days

Return Shipping Costs

For defective or damaged items, we cover return shipping costs. For returns due to change of mind or incorrect sizing, the customer is responsible for return shipping costs, which will be deducted from the refund if we provide the label.

Refund Processing

Refunds are issued to the original payment method used at checkout. Please allow 5-7 business days after we receive your return for the refund to appear, plus additional time for your bank or card issuer to post the credit.

Exchanges

If you'd like a different model, color, or size, we recommend returning the original item for a refund and placing a new order. This ensures you get your replacement as quickly as possible.

Warranty Claims

Most juicer machines and blenders include a manufacturer warranty of 1-2 years covering motor defects and manufacturing issues (excludes normal wear, misuse, or accidental damage). Contact us with your order number to initiate a warranty claim.

Contact Us

Questions about a return? Email info@vapepeace.com or call +1 (713) 227-0070.